In 2010 Procter & Gamble Co called reports that its new Pampers with Dry Max caused rashes and other skin irritations “completely false” as it aimed to contain a public relations threat to its biggest diaper innovation in 25 years.
A Facebook group called “Pampers bring back the OLD CRUISERS/SWADDLERS” rose to over 4,500 members (now 71). Pampers denied the allegation and stated that only two complaints had been received for every one million diapers sold.
Pampers quickly reached out to people expressing their concerns via social media, Pampers even held a summit with four influential “mommy bloggers,” to help dispel the rumour. Pampers acted quickly and decisively to an emerging crisis, before competitors and critics alike could fuel the fire further.
Pampers UK Facebook page now has in excess of 130,000 “followers”.